Legal

Master Terms of Service

For Operator Customers of Bookable

These Master Terms of Service (the "Terms") govern the provision of the Bookable platform and related services by The Bookings Group Limited ("Bookable", "we", "our") to the business customer identified in the applicable Order Form ("Operator", "you").

By signing an Order Form referencing these Terms, or by accessing or using the Services, the Operator agrees to be bound by these Terms. These Terms, together with each Order Form, the Data Processing Agreement, the Acceptable Use Policy, the Service Level Agreement and any other document expressly incorporated by reference, form the entire agreement between the parties (the "Agreement").

1. Definitions

Affiliate

In relation to a party, any entity that directly or indirectly controls, is controlled by, or is under common control with that party.

Authorised User

An individual employee, contractor or agent of the Operator whom the Operator authorises to access and use the Services.

Confidential Information

Any non-public information disclosed by one party to the other that is marked confidential or would reasonably be understood to be confidential.

Data Processing Agreement

The data processing agreement entered into between Bookable and the Operator, as updated from time to time.

Effective Date

The date set out in the Order Form, or, if no date is specified, the date the Order Form is signed by both parties.

Fees

The fees payable by the Operator as set out in the Order Form.

Integration Partner

A third party that integrates with the Services to offer distribution, payment, reservations or related functionality (for example, Reserve with Google, Fever, payment providers and event distributors).

Operator Data

All data, content and information (including Personal Data) submitted to, or generated through the Operator's use of, the Services, including guest booking records.

Order Form

A written ordering document signed by both parties setting out the Services, Fees and commercial terms.

Services

The Bookable software-as-a-service platform, booking widgets, APIs, connectors and related services made available under an Order Form, excluding Third-Party Services.

Service Level Agreement (SLA)

The service levels applicable to the Services, as agreed with the Operator in the applicable Order Form and updated from time to time.

Third-Party Service

Any third-party product, service or platform, including Table Management Systems, payment processors and Integration Partners, that the Operator elects to use with, or connect to, the Services.

TMS

A third-party Table Management System (for example, Collins, SevenRooms, ResDiary or Zonal) operated and provided by a third party.

Venue

A physical hospitality location operated by the Operator and enrolled under an Order Form.

2. The Services

2.1 Provision

Bookable will make the Services available to the Operator and its Authorised Users in accordance with the Agreement and the applicable Order Form from the Effective Date.

2.2 Modules

The Services may include, depending on the Order Form:

• a unified booking platform and widget for embedding on Operator websites and partner channels;
• connectors to one or more TMS platforms;
• channel management and distribution to Integration Partners;
• yield and availability management tools;
• reporting and analytics;
• APIs for programmatic access to the Services.

2.3 Updates

Bookable may update the Services from time to time to improve functionality, address security issues or comply with law. Bookable will not make changes that materially reduce the core functionality of the Services without reasonable prior notice.

2.4 Beta features

Bookable may make beta, pilot or preview features available. Such features are provided "as is", are not covered by the SLA, and may be modified or discontinued at any time.

3. Operator Accounts and Access

3.1 Authorised Users

The Operator is responsible for: (a) identifying its Authorised Users; (b) ensuring Authorised Users comply with the Agreement; (c) maintaining the confidentiality of credentials; and (d) the acts and omissions of its Authorised Users as if they were the Operator's own.

3.2 Security

The Operator will implement reasonable measures to protect account credentials, including use of multi-factor authentication where offered. The Operator must notify Bookable promptly of any suspected unauthorised access.

3.3 Acceptable Use

The Operator and Authorised Users must comply with the Acceptable Use Policy at all times. Bookable may suspend access in accordance with clause 11 where the Acceptable Use Policy is breached.

4. Operator Responsibilities

The Operator will:

• provide accurate, current and complete Operator Data and Venue information;
• maintain the legal rights necessary to submit Operator Data to the Services and to authorise its processing as contemplated by the Agreement;
• configure products, menus, availability, pricing and policies in the Services and ensure they are accurate and compliant with applicable law (including consumer protection, allergen information and alcohol licensing);
• be solely responsible for the relationship with guests, including honouring bookings, delivering services, handling complaints and processing refunds, unless expressly agreed otherwise;
• maintain its own valid agreements with any TMS it uses and ensure Bookable is authorised to connect to that TMS on the Operator's behalf;
• comply with the terms of any Integration Partner channel the Operator elects to activate.

5. Third-Party Services and Integration Partners

5.1 TMS and other third parties

The Services integrate with Third-Party Services. Bookable is not responsible for the availability, performance, accuracy or policies of Third-Party Services. The Operator's use of any Third-Party Service is governed by the terms between the Operator and the relevant third party.

5.2 Integration Partners

Where the Operator elects to distribute inventory through an Integration Partner, additional partner-specific terms, commercial terms, branding requirements and commission arrangements may apply. Bookable will make these available on request or via the platform. The Operator authorises Bookable to share Operator Data with the Integration Partner to the extent necessary to provide the relevant distribution service.

5.3 Payment processing

Where the Services include the ability to take deposits, prepayments or payments, payment processing is carried out by a third-party payment provider. The Operator is the merchant of record unless expressly agreed otherwise and is responsible for entering into direct terms with the payment provider, for chargebacks, refunds and for compliance with applicable payment card industry requirements.

6. Fees and Payment

6.1 Fees

The Operator will pay the Fees set out in the Order Form. Unless stated otherwise, Fees are exclusive of VAT and other applicable taxes, which the Operator will pay in addition.

6.2 Invoicing

Bookable will invoice the Fees in accordance with the frequency set out in the Order Form. Unless stated otherwise, invoices are payable within [30] days of the invoice date by bank transfer or direct debit.

6.3 Late payment

Without prejudice to any other right, Bookable may: (a) charge interest on overdue sums at 4% per annum above the Bank of England base rate, accruing daily; and (b) after giving at least [10] business days' written notice, suspend the Services until payment is made.

6.4 Fee increases

Bookable may increase the Fees on renewal, or once in any twelve (12) month period during the Term, by an amount not exceeding the greater of (i) 5% or (ii) the change in the UK Consumer Prices Index over the relevant period, on at least [60] days' prior written notice.

6.5 Taxes

Each party is responsible for its own taxes. Where any withholding tax is required by law to be deducted, the Operator will gross up payments so that Bookable receives the amount it would have received had no deduction been required.

7. Intellectual Property

7.1 Bookable IP

As between the parties, Bookable (and its licensors) owns all right, title and interest in and to the Services, the underlying software, the Bookable brand, and all improvements, modifications, derivative works and related intellectual property. No rights are granted other than as expressly set out in the Agreement.

7.2 Licence to Operator

Subject to the Agreement, Bookable grants the Operator a non-exclusive, non-transferable, non-sublicensable licence during the Term to access and use the Services for the Operator's internal business purposes, at the Venues specified in the Order Form.

7.3 Operator Data

As between the parties, the Operator retains all rights in Operator Data. The Operator grants Bookable a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display and otherwise use Operator Data solely as necessary to: (a) provide, support, secure and improve the Services; (b) comply with law; and (c) exercise its rights under the Agreement.

7.4 Aggregated Data

Bookable may generate aggregated or anonymised data derived from Operator Data and use, retain and disclose such data for any lawful purpose, including industry benchmarking, analytics, product development and training of models, provided that such data does not identify the Operator, any guest or any individual.

7.5 Feedback

If the Operator provides feedback, suggestions or ideas concerning the Services, Bookable may use such feedback without restriction or obligation.

7.6 Branding

Bookable may identify the Operator as a customer and use the Operator's name and logo on its website and marketing materials, in line with any brand guidelines notified by the Operator. The Operator may withdraw this permission on 30 days' written notice.

8. Confidentiality

Each party will keep the other's Confidential Information confidential, use it only for purposes of the Agreement, and protect it with at least the same standard of care it uses for its own confidential information (and no less than a reasonable standard). Confidential Information excludes information that is: (a) publicly available other than through the receiving party's breach; (b) independently developed without reference to the Confidential Information; (c) lawfully received from a third party without restriction; or (d) required to be disclosed by law or a competent authority, provided the receiving party gives reasonable prior notice where legally permitted.

These obligations survive termination for [5] years, except that trade secrets remain protected for as long as they retain that status at law.

9. Data Protection

The parties will process Personal Data in accordance with the Data Processing Agreement, which is incorporated into the Agreement by reference. In the event of conflict between these Terms and the Data Processing Agreement in relation to Personal Data, the Data Processing Agreement prevails.

10. Service Levels and Support

Bookable will provide the Services in accordance with the SLA, including availability commitments, support response targets, maintenance windows and service credits. Service credits are the Operator's sole and exclusive remedy for failure to meet the SLA, save where the law prohibits such limitation.

11. Suspension

Bookable may suspend all or part of the Services where: (a) required by law or regulator; (b) there is a material security risk, actual or suspected; (c) the Operator materially breaches the Acceptable Use Policy or fails to pay undisputed Fees; or (d) a Third-Party Service integral to the Services is withdrawn. Bookable will give as much prior notice as reasonably practicable and will restore access promptly once the cause is resolved. Suspension under (a)-(c) does not relieve the Operator of the obligation to pay Fees.

12. Term and Termination

12.1 Term

The Agreement starts on the Effective Date and continues for the initial term set out in the Order Form ("Initial Term"). Thereafter, it automatically renews for successive periods equal to the Initial Term (each a "Renewal Term") unless either party gives written notice of non-renewal at least [90] days before the end of the then-current term.

12.2 Termination for cause

Either party may terminate the Agreement on written notice if the other: (a) commits a material breach that is not remedied within 30 days of written notice requiring remedy; (b) becomes insolvent, enters administration, makes an arrangement with creditors, or is subject to a winding-up petition that is not dismissed within [21] days.

12.3 Termination for convenience by Bookable

Bookable may terminate the Agreement without cause on [180] days' written notice to the Operator if it discontinues the applicable Service generally, and will refund any pre-paid Fees covering the period after the effective date of termination.

12.4 Effects of termination

On termination or expiry: (a) all licences granted to the Operator terminate; (b) the Operator will pay all accrued Fees; (c) each party will return or destroy the other's Confidential Information at the disclosing party's option (subject to routine back-ups and legal retention obligations); and (d) return and deletion of Personal Data will be handled under the Data Processing Agreement.

12.5 Survival

Clauses that by their nature should survive termination do so, including clauses 6 (to the extent of accrued obligations), 7, 8, 9, 13, 14, 15 and 18.

13. Warranties

13.1 Mutual warranties

Each party warrants that it has the right and authority to enter into and perform the Agreement.

13.2 Bookable warranty

Bookable warrants that the Services will be provided with reasonable skill and care and substantially in accordance with their published documentation. The Operator's sole remedy for breach of this warranty is, at Bookable's option, correction of the Services or, where Bookable cannot correct the Services within a reasonable time, termination of the affected part of the Services and a refund of any pre-paid Fees relating to the unperformed portion.

13.3 Exclusion of other warranties

Except as expressly set out in the Agreement, and to the maximum extent permitted by law, all warranties, conditions and other terms implied by statute or common law are excluded, including any implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement.

14. Indemnities

14.1 Bookable indemnity

Bookable will defend and indemnify the Operator against any third-party claim that the Services, as provided by Bookable and used in accordance with the Agreement, infringe that third party's intellectual property rights. If such a claim is made or Bookable reasonably believes is likely to be made, Bookable may at its option and cost: (a) procure the right to continue use; (b) modify the Services to be non-infringing without materially diminishing functionality; or (c) terminate the affected Services and refund pre-paid Fees for the unperformed portion. This indemnity does not apply to claims arising from: (i) use of the Services in breach of the Agreement; (ii) modifications not made by Bookable; (iii) combination with non-Bookable products; or (iv) Operator Data or Third-Party Services.

14.2 Operator indemnity

The Operator will defend and indemnify Bookable against any third-party claim arising from: (a) Operator Data; (b) the Operator's breach of clause 4 (Operator Responsibilities) or the Acceptable Use Policy; (c) the Operator's relationship with guests; or (d) the Operator's breach of applicable law.

14.3 Indemnity procedure

The indemnified party will: (a) notify the indemnifying party promptly; (b) give reasonable cooperation; and (c) not make admissions or settle without prior written consent (not unreasonably withheld). The indemnifying party has sole control of the defence, but will not settle in a way that imposes non-monetary obligations on the indemnified party without consent.

15. Limitation of Liability

Nothing in the Agreement limits or excludes liability that cannot be limited or excluded under English law, including liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) amounts expressly payable as Fees; or (d) a party's indemnification obligations.

15.1 Subject to the above, neither party is liable for any: (a) loss of profits, revenue, savings, goodwill or anticipated benefit; (b) loss or corruption of data (except where caused by a party's breach of its security obligations); (c) loss of business opportunity; or (d) indirect, special or consequential loss, in each case whether arising in contract, tort (including negligence) or otherwise.

15.2 Subject to clause 15 (opening paragraph), each party's total aggregate liability arising out of or in connection with the Agreement is limited to an amount equal to 100% of the Fees paid or payable by the Operator in the 12-month period immediately preceding the event giving rise to the claim.

15.3 For the avoidance of doubt, Bookable's liability for acts or omissions of Third-Party Services (including TMS platforms, payment providers and Integration Partners) is excluded to the maximum extent permitted by law.

16. Force Majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, pandemic, industrial action, failure of utilities, internet or upstream service provider, or government action. The affected party will notify the other promptly and use reasonable efforts to mitigate. If the force majeure event continues for more than [60] consecutive days, either party may terminate the Agreement on written notice.

17. Changes to these Terms

Bookable may update these Terms from time to time. Non-material changes take effect on publication. Material changes will be notified at least [30] days in advance by email and by notice within the platform. If the Operator objects to a material change, the Operator may terminate the Agreement on written notice given before the change takes effect, in which case Bookable will refund any pre-paid Fees for the period after termination.

18. General

18.1 Notices

Formal notices must be in writing and delivered to the address in the Order Form (or, for Bookable, to c/o Bright Beany Accounting, Cumberland House, 35 Park Row, Nottingham, England, NG1 6EE and copied to legal@bookabletech.com) by hand, by pre-paid first class post, or by email where confirmed by delivery receipt.

18.2 Assignment

Neither party may assign or transfer the Agreement without the other's prior written consent, except that either party may assign to an Affiliate or in connection with a merger, acquisition or sale of all or substantially all of its assets, on written notice.

18.3 Subcontracting

Bookable may subcontract any of its obligations, but remains responsible for its subcontractors' performance.

18.4 No partnership or agency

Nothing in the Agreement creates a partnership, joint venture or agency relationship between the parties.

18.5 Third-party rights

A person who is not a party to the Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999.

18.6 Entire agreement

The Agreement sets out the entire agreement between the parties and supersedes all prior discussions, representations and agreements. Each party acknowledges that it has not relied on any statement, representation or warranty not set out in the Agreement. Nothing limits liability for fraud or fraudulent misrepresentation.

18.7 Severability

If any provision of the Agreement is held to be invalid or unenforceable, the remainder continues in full force.

18.8 Waiver

Failure or delay in exercising a right does not waive it, and no single or partial exercise prevents further exercise.

18.9 Counterparts

The Agreement may be executed in counterparts, including by electronic signature, each of which is an original and which together constitute one instrument.

18.10 Governing law and jurisdiction

The Agreement and any non-contractual obligations arising out of or in connection with it are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales, save that Bookable may bring proceedings for injunctive relief or to protect its intellectual property in any competent court.

The Bookings Group Limited

Registered in England and Wales with company number 11689193

Registered office: c/o Bright Beany Accounting, Cumberland House, 35 Park Row, Nottingham, England, NG1 6EE

Version: 1.0 | Last updated: 1 March 2026